Accessibility statement for Apply for broadband installation funding

Accessibility statement for Apply for broadband installation funding

applybroadbandinstallationfunding.service.gov.wales

This website is run by Business Wales. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some pages and document attachments are not clearly written
  • some buttons lack sufficient contrast when in focus
  • some hyperlinks do not provide adequate contrast in focus state
  • some input fields in focus state have low contrast against the background
  • some labels on the website could be improved
  • some page titles are not unique
  • some form labels are not unique

Request information in a different format

If you need information on this website in a different format like plain text, braille, BSL, large print, easy read or audio recording:

We'll need you to tell us:

  • the web address (URL) of the information you need
  • your email address and name
  • the format you would like to receive - for example, plain text, braille, BSL, large print or audio CD
  • which assistive technologies you use

You can request a PDF in an accessible format from its page. Select ‘Request an accessible format’ to contact the organisation that published the document.

We’ll review your request and get back to you in 7 working days.

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us on one of the ways below:

We'll need you to tell us:

  • the web address (URL) of the page you think we’re not meeting accessibility requirements
  • why you think we’re not meeting accessibility requirements

We’ll review your request and get back to you in 7 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Ofcom requires all landline and mobile telephone companies to provide a  number of services for customers with disabilities . You can use the text relay service of your choice to contact Business Wales.

Our offices have audio induction loops, or if you contact us before your visit, we will make every effort to arrange a British Sign Language (BSL) interpreter. Just contact us on one of the ways below:

We'll need you to tell us:

  • who you are
  • how we can help you

We’ll review your request and get back to you in 7 working days.

Technical information about this website’s accessibility

Business Wales is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the  Web Content Accessibility Guidelines version 2.2 AA standard , due to the non-compliances listed below.

Non-accessible content

There is no known non-accessible content on Apply for broadband installation funding. If you believe some of our content is non-accessible. Please contact us on one of the ways below:

We'll need you to tell us:

  • the web address (URL) of the page you think we’re not meeting accessibility requirements
  • why you think we’re not meeting accessibility requirements

We’ll review your request and get back to you in 7 working days.

Non-compliance with the accessibility regulations

The technologies listed below is non-accessible for the following reasons: Non-compliance with the accessibility regulations.

Background and foreground colours of 'Sign in to SOC' button : The contrast between the yellow border and the green background in the focus state does not meet WCAG 2.2 AA Success Criterion 1.4.11, making the focus state difficult to perceive for users with visual impairments. We resolved this on in January 2026

Background and foreground colours of hyperlinks: The contrast between the yellow border and the white background in the focus state does not meet WCAG 2.2 AA Success Criterion 1.4.11, making it challenging for users with visual impairments to distinguish the focus state. We resolved this on in January 2026

Welsh Government masthead links: The masthead links do not have discernible names, failing WCAG 2.2 A Success Criterion 2.4.2, which requires links to provide descriptive text or accessible names for users relying on assistive technologies. We resolved this on in January 2026

Background and foreground colours of input fields: Input fields with yellow borders in the focus state do not meet WCAG 2.2 AA Success Criterion 1.4.11 for contrast, making it difficult for users with visual impairments to perceive the focus state. We resolved this on in January 2026

Select elements without associated labels: Some <select> elements lack programmatically associated labels, failing WCAG 2.2 AA Success Criterion 4.1.2, which ensures form elements are accessible to screen reader users. We resolved this on in January 2026

Interactive tools and transactions

There are no known non-accessible Interactive tools and transactions on Business Wales. If you believe some of our Interactive tools and transactions are non-accessible. Please contact us on one of the ways below:

We'll need you to tell us:

  • the web address (URL) of the page you think we’re not meeting accessibility requirements
  • why you think we’re not meeting accessibility requirements

We’ll review your request and get back to you in 7 working days.

PDFs and other documents

New documents we publish to access our services should be fully accessible.

However, we know that some of our older documents (published before 23 September 2018) are not accessible. For example, some of them:

  • are not marked up in a way that allows screen reader users to understand them
  • are not tagged up properly, for example they do not contain proper headings
  • are not written in plain English

Some of these are historic documents and are not essential to providing our services. These types of documents are exempt from the regulations. We do not currently have any plans to make them accessible.

If you need to access information in one of these document types, please contact us on one of the ways below and ask for an alternative format.

We'll need you to tell us:

  • the web address (URL) of the information you need
  • the format you would like to receive
  • which assistive technologies you use

We’ll review your request and get back to you in 7 working days.

Preparation of this accessibility statement 

This statement was prepared on 3 February 2026 to replace the previous accessibility statement. The statement was last reviewed on 3 February 2026.  

How we tested the website

This website was last tested on 1 November 2025. The test was carried out internally by the Business Wales Quality Assurance team.

We used SiteImprove and Google Lighthouse to scan every page of the Apply for broadband installation funding application: applybroadbandinstallationfunding.service.gov.wales